Help

Answers to the questions beta testers ask most.

Why does my storage say “calculating”?

The nightly jobs recount storage after each run. It is usually back within a day.

Why did one of my photos look different?

Photos you have not opened in 30 days are stored at a lower quality to save space. Originals are kept for 30 days, so write to support with the file name if you want one.

Why is my voicemail shorter?

Silence at the end of a voicemail is trimmed to save space. The message itself is not changed.

What is a duplicate record?

When two records match closely, the nightly merge can combine them into one. You are asked to review the change before it is applied.

Who can read my files?

Only you. Our staff can see file names and sizes when you ask for help.

How do I reach support?

Write to the beta support address on the Contact page. We are a small team, so replies take a little while.